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12.投诉信


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投 诉 信

文体概述
投诉信是人们在遇到一些不文明现象、 所购商品质量差、售后服务不满意等情况 下解决问题的一个方法。在语言方面,要 注意把握分寸,要公平、公正。投诉信应 包括三个方面的内容: 1. 表明写信目的,投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。

常用语块
1. 抱怨 ________________________ complain about ________________________ put up with/bear

2. 表达不满 ________________________ convey/express one’s dissatisfaction

3. 忍受

4. 对……满意 be ________________________ content/satisfied with

5. 糟糕的服务 ________________________ poor service

6. 采取措施

________________________ take measures

7. 解决问题

________________________ deal with/solve the problem

8. 预防……发生 prevent…from ________________________ happening 9. 调查此次事件

investigate/look into the matter/incident ________________________
10. 以粗鲁的方式 ________________________ in a rude manner

make an apology to…/apologize to… 11. 向……道歉 ______________________ 12. 出乎意料

out of one’s expectation ______________________
needless to say ______________________ as soon as possible ______________________

13. 不用说
14. 尽快

bear sth. in mind 15. 把某事牢记在心 ______________________

套用句式
1. 我写信是投诉关于……

1. I am writing to complain about…
2. 这几年我对你们的服务都很满意,但是我写信 是表达关于……的不满。

2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…

3. 我对……不满意有一些主要原因。首 先,……更糟糕的是,……最后,…… 3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …

4. 我真诚地希望你能认真调查这件事情,以及 采取恰当的措施防止类似事件再次发生。 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.
5. 你若能尽快采取措施处理这个问题,我将感 激不尽。 5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.

习作修改(做短文改错,背经典范文) Dear Sir, I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th

Apr. 2015 at Teemall. Ten days before that, it

on

didn’t ring or sent text messages. Then I took them

after

send

it

to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman.

months

He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I
was so desperate on hear that. What can I wait that

impossible

long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours, Bu Manyi

hearing

How

∧ the

作者写信向商家投诉,表达对所买手机的不满。 1. in→on 具体到某一天用介词on。 2. before→after 根据句子的逻辑意义,应该 是“十天后”,故用after。 3. sent→send 与or前面的ring应保持一致。 4. them→it 指代所买的手机,应该是单数, 故用代词it。 5. month→months 因为是三个月,故用复数 形式。

6. impossibly→impossible 此处作表语,故 用形容词。 7. hear→hearing 介词on后应接动名词形式 。 8. What→How 根据句意应该是“我怎么可 以等那么久呢?”故用how。 9. 去掉send 后的to 因为send 是及物动词。 10. 在same前加the 因为the same属于固定搭 配。

课堂练习
假定你是李华,上周六,你有一次不愉快 的就餐经历,对餐厅的服务员态度非常不满意。 于是你给该餐厅老板写一封投诉信。要点如下: 1. 问题:牛肉面有苍蝇,服务员态度粗鲁。 2. 要求:餐厅赔礼道歉。 注意:1. 词数100左右。2. 可以适当增加细节, 以使行文连贯。3. 开头语和结束语已为你写好。

Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.

So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time. Sincerely yours, Li Hua

课外作业
假定你是李华,你在上周日搭坐102号公交 车,该公交车司机的不文明行为让乘客很愤怒。 于是你向公交车公司写一封投诉信。要点如下: 1. 司机的不文明行为(大声讲话、紧急刹车、 态度粗鲁等)。 2. 希望尽快查清此事。 注意:1. 词数100左右。2. 可以适当增加细节, 以使行文连贯。3. 开头语和结束语已为你写好。

Dear Sir, I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind.

But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.” I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again. Sincerely yours, Li Hua


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