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投诉信


文体概述 投诉信是人们在遇到一些不文明现象、所购 商品质量差、售后服务不满意等情况下解决 问题的一个方法。在语言方面,要注意把握 分寸,要公平、公正。

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投诉信应包括三个方面的内容: 1. 表明写信目的,投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。

假定你是李华,上周六,你有一次不愉快的 就餐经历,对餐厅的服务员态度非常不满意。于 是你给该餐厅老板写一封投诉信。要点如下: 1. 问题:牛肉面有苍蝇,服务员态度粗鲁。 2. 要求:餐厅赔礼道歉。 注意:1. 词数100左右。2. 可以适当增加细节, 以使行文连贯。3. 开头语和结束语已为你写好。

审题
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时态: 一般过去时为主 人称: 第一人称

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Here is a letter of complaint by Tom. Let's read it together and evaluate on it.

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Dear Sir, I am Li Hua. I want to complain about your restaurant . Last Saturday, I went to your restaurant to have lunch. There are flies in beef noodles. The waiter was rude. I was very very angry . You should say sorry to me , or I will not go to your restaurant forever . 51 words !!! Enough ? Yours, LiHua

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Para1: I am Li Hua. I want to complain about your restaurant . Exactly who ?

About what ?

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Para2: Last Saturday, I went to your restaurant to
have lunch. There are flies in beef noodles. The

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waiter was rude.

Tense! Right or not ?

Is it detailed enough ?

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Para3: I was very very angry . You should say sorry to me , or I will not go to your restaurant forever .

Chinglish

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Improper , a bit rude

Problems in the passage
1.写信人身份不明 2.投诉事件不具体 3.时态混乱 4.文章过于简单 5.中式英语 6.语言不得体
字数不够

Make some improvements for the passage
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Para1: I am Li Hua. I want to complain about your restaurant .

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I am Li Hua, a frequent customer in your restaurant. I am writing to complain about an awful experience in your restaurant.

我是李华,你们餐馆的一个熟客。我正写信来 投诉在你们餐馆的一次糟糕经历。

Para2: Last Saturday, I went to your

restaurant to have lunch. There are flies in beef noodles. The waiter was rude.
When did I find flies ? My feeling ?

当我正在吃牛肉面时, 我突然发现里面有 两只苍蝇,这让我很恶心。 When I was having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.

Para2:There are flies in beef noodles. The waiter was rude.
The relationship between the noodles and the waiter ? What did he do to make me angry?

所以我请服务员更换另一份面。出乎我的意 料,他没有更换,而是粗鲁地说他太忙了不 能解决这个问题。 So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem.

Add Li Hua's feelings:

对待顾客的这种方式是不可接受的。
Such a way of treating customers is unacceptable.

Para3: I was very very angry . You should say sorry to me , or I will not go to your restaurant forever .
How to let the boss apologize ?

我真诚地希望你能够认真调查此事并且向我道歉。

I sincerely hope that you can look into the matter seriously and make an apology to me.

Dear Sir, I am Li Hua, a frequent customer in your restaurant. I am writing to complain about an awful experience in your restaurant. Last Saturday, I went to your restaurant to have lunch . When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.

So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is 不用说 unacceptable. For years I have been thankful for your excellent service but this time I really feel dissatisfied. I sincerely hope that you can look into the matter seriously and make an apology to me. Sincerely yours, Li Hua

常用语块

1. 抱怨

________________________ complain about ________________________ put up with/bear

2. 表达不满 ________________________ convey/express one’s dissatisfaction

3. 忍受

4. 对……满意 be ________________________ content/satisfied with

5. 糟糕的服务 ________________________ poor service

6. 采取措施

________________________ take measures

7. 解决问题

________________________ deal with/solve the problem

8. 预防……发生 prevent…from ________________________ happening 9. 调查此次事件

investigate/look into the matter/incident ________________________
10. 以粗鲁的方式 ________________________ in a rude manner

make an apology to…/apologize to… 11. 向……道歉 ______________________ 12. 出乎意料 ______________________ out of one’s expectation

13. 不用说
14. 尽快

______________________ needless to say
______________________ as soon as possible

15. 把某事牢记在心 ______________________ bear sth. in mind

套用句式 1. 我写信是投诉关于……

1. I am writing to complain about…
2. 这几年我对你们的服务都很满意,但是我写信 是表达关于……的不满。

2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…

3. 我对……不满意有一些主要原因。首 先,……更糟糕的是,……最后,…… 3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …

4. 我真诚地希望你能认真调查这件事情,以及采 取恰当的措施防止类似事件再次发生。 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again. 5. 你若能尽快采取措施处理这个问题,我将感激 不尽。

5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.

作业 假定你是李华,你在上周日搭坐102号公交车, 该公交车司机的不文明行为让乘客很愤怒。于是 你向公交车公司写一封投诉信。要点如下: 1. 司机的不文明行为(大声讲话、紧急刹车、态度 粗鲁等)。 2. 希望尽快查清此事。 注意:1. 词数100左右。2. 可以适当增加细节,以 使行文连贯。3. 开头语和结束语已为你写好。



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