第一部分 英语知识运用（共三节，满分 50 分） 第一节 语音知识（共 5 小题；每小题 1 分，满分 5 分）1 高 1 考 1 资 1 源 1 网 1 从 A, B, C, D 四个选项中，找出其划线部分与所给单词的划线部分读音相同的选项， 并在答题卡上将该项涂黑。 例：have A. gave B. save C. hat D. made 答案是 C。 1 ．cushion A. button B. butcher C. bury D. duty 2. country A.announce B. cough C. encourage D. shoulder 3 ．pillow A. flower B. allow C. knowledge D. follow 4. reach A. breathe B. really C. pleasure D. heaven 5 ．Christmas A. handkerchief B. teacher C. ache D. merchant 第二节 语法和词汇知识（共 15 小题；每小题 1 分，满分 15 分） 从 A, B, C, D 四个选项中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂 黑。 例：It is generally considered unwise to give a child he or she wants. A. however C. whichever 答案是 B。 B. whatever D. whenever
6. ----Did you forget about my birthday? ---I?ve booked a table at Michel?s restaurant for this evening. A. What then? B. I?m afraid so. C. how could I? D. For sure. 7. Ted came for the weekend wearing only some shorts and a T-shirt, is a stupid thing to do in such weather. A. this B. that C. what D. which 8. If you smoke, please go outside. A. can B. should C. must D. may 9. If you don't like the drink you______just leave it and try a different one. A. ordered B. are ordering C. will order D. had ordered 10. Mary, I_____John of his promise to help you. A. told B. reminded C. warned D. advised 11. I got this bicycle for ;My friend gave it to me when she bought a new one.
A. everything B. something C. anything D. nothing 12. It is one thing to enjoy listening to good music, but it is another to play it well yourself. A. quite B. very C. rather D. much 13. Jane won?t join us for dinner tonight and . A. neither won?t Tom B. Tom won?t either C. Tom will too D. so will Tom 14. This shop will be closed for repairs further notice. A. with B. until C. for D. at 15. The island, to the mainland by a bridge, is easy to go to. A. joining B. to join C. joined D. having joined 16. As he reached front door, Jack saw strange sight. A. the;不填 B. a; the C.不填 a D. the; a 17．Mr. Stevenson is great to work for -- I really couldn't ask for a＿boss. A. better B. good C. best D. still better 18．Sarah pretended to be cheerful,______nothing about the argument. A. says B: said C. to say D. saying 19. It was a nice meal,_______a little expensive. A. though B. whether C. as D. since 20.-----So you gave her your phone? -----______she said she'd return it to me when she could afford her own. A. My pleasure B. Not exactly C. No doubt D. All right 第三节 完形填空（共 20 小题；每小题 1.5 分，满分 30 分） 阅读下面短文，从短文后各题所给的四个选项(A, B, C 和 D）中，选出可以填入空 白处的最佳选项飞并在答题卡上将该项涂黑。 There are times when people are so tired that they fall asleep almost anywhere. We can see there is a lot of sleeping on the bus or train on the __21____home from work in the evenings. A man will be__22____the newspaper, and seconds later it __23___ as if he is trying to ___24__it. Or he will fall asleep on the shoulder of the stranger___25__ next to him.___26___ place where unplanned short sleep __27__ is in the lecture hall where a student will start snoring（打鼾）so ___28____that the professor has to ask another student to___29___ the sleeper awake. A more embarrassing（尴尬）situation occurs when a student starts falling into sleep and the ___30___ of the head pushes the arm off the___31___, and the movement carries the__32___ of the body along. The student wakes up on the floor with no___33___ of getting there. The worst time to fall asleep is when __34___ . Police reports are full of ___35___ that occur when people fall into sleep and go__36_____ the road. If the drivers are ___37____ , they are not seriously hurt. One woman's car, ___38____ , went into the river. She woke up in four feet of __39____ and thought it was raining. When people are really ___40_____，nothing will stop them from falling asleep -- no matter where they are. 21.A. way 22.A. buying 23.A. acts B. track B. folding B. shows C. path C. delivering C. appears D. road D. reading D. sounds
24.A. open 25.A. lying 26.A. Next 27.A. goes on 28.A. bravely 29.A. leave 30.A. size 31.A. cushion 32.A. action 33.A. memory 34.A. thinking 35.A. changes 36.A. up 37.A. lucky 38.A. in time 39.A. dust 40.A. tired
B. eat B. waiting B.Every B.ends up B. happily B. shake B. shape B.desk B. position B. reason B. working B. events B. off B. awake B. at first B. water B. drunk
C. find C. talking C. Another C.lasts C. loudly C. keep C. weight C. shoulder C. rest C. question C. walking C. ideas C. along C. calm C. as usual C. grass C. lonely
D. finish D. sitting D. One D. returns D. carelessly D. watch D. strength D. book D. side D. purpos D. driving D. accidents D. down D. strong D. for example D. bush D. lazy
阅读理解（共 25 小题。第一节每小题 2 分，第二节每小题 1 分；满分 45 分） 第一节阅读下列短文，从每题所给的四个选项（A, B, C 和 D）中，选出最佳选项， 并在答题卡上将该项涂黑。
Since 1984, Philadelphia has been cleaning up its act. One by one, graffiti-covered walls are being changed into outdoor art. So far, more than 1,800 murals 壁画） （ have been painted. Philadelphia now has more murals than any other American city. The walls that were once ugly with graffiti（涂鸦）are now covered with beautiful pictures of historical heroes and modern art, thanks to the Mural Arts Program (MAP). Its work makes schools and public places attractive, and its citizens very proud. The program began as part of Philadelphia's Anti-Graffiti Network. Jane Golden is the MAP's artistic director. "When people ask me what our program is about," she says, "I answer them with one word: hope." Each year, the MAP offers youth art programs and workshops. Some one-time graffiti writers even help paint MAP murals. The MAP's work, says Golden, is all about developing a sense of community（社 区）．When a neighborhood requests a mural, the MAP works with the people there to develop a message. Some messages have been "Safe Streets," "Love and Care," and "Peace Walk." The MAP receives up to 50 requests for murals each week. Last year, the workers painted 140 murals. "The making of a mural enters people's collective memory as an extraordinary, pleasant moment in neighborhood history" says Golden, who began as a muralist in Los Angeles. 41．What can be the best title for the text? A. Love, from Graffiti Writers to Muralists
B. MAP, a New Company in Philadelphia C. Jane, an Excellent Mural Artist D. Hope, One Wall at a Time 42. What is the Mural Arts Program in Philadelphia aimed at? A. Helping the young find jobs. B. Protecting the neighborhood. C. Fighting against graffiti. D. Attracting more visitors. 43．How does the MAP decide on the message for a mural? A. By having discussions with people in the community. B．By seeking advice from the city government. C．By learning from the young graffiti writers. D. By studying the history of the city. 44. Which of the following words best describes the work of the MAP? A. Difficult. B．Dangerous. C. Experimental．D. Successful.
For those who study the development of intelligence（智力）in the animal world, self-awareness is an important measurement. An animal that is aware（意识）of itself has a high level of intelligence. Awareness can be tested by studying whether the animal recognizes itself in the mirror, that is, its own reflected image（反射出的影像）.Many animals fail this exercise bitterly, paying evry little attention to the reflected image. Only humans, and some intelligent animals like apes and dolphins, have shown to recognize that the image in the mirror is of themselves. Now another animal has joined the club. In the Proceedings of the National Academy of Sciences, researchers report that an Asian elephant has passed the mirror self-reflection test. “We thought that elephants were the next important animal,” said Dinana Reiss of the Wildlife Conservation Society, an author of the study with Joshua M.Plotnik and Fans B.M. de Waal of Emory University. With their large brains, Reiss said, elephants “seemed like cousins to apes and dolphins.” The researchers tested Happy, Maxine and Patty, three elephants at the Bronx Zoo.They put an 8-foot-square mirror on a wall of the animals? play area (out of the sight of zoo visitors) and recorded what happened with cameras, including one built in the mirror. The elephants used their long noses to find what was behind it, and to examine parts of their bodies. Of the three, Happy then passed the test, in which a clear mark was painted on one side of her face. She could tell the mark was there by looking in the mirror, and she used the mirror to touch the mark with her long nose. Diana Reiss said, "We knew elephants were intelligent, but now we can talk about their intelligence in a better way." 45. What can mirror tests tell us about animals?
A. Whether they have large brains. B．Whether they have self-awareness. C. Whether they enjoy outdoor exercises. D. Whether they enjoy playing with mirrors. 46. Why does the author mention apes and dolphins in the text? A. They are most familiar to readers. B. They are big favorites with zoo visitors. C. They are included in the study by Reiss. D. They are already known to be intelligent. 47. What made Happy different from Maxine and Patty? A. She used her nose to search behind the mirror. B. She recognized her own image in the mirror. C. She painted a mark on her own face. D. She found the hidden camera.
Student Membership--Cambridge Arts Cinema
Cambridge Arts Cinema is one of the art houses in Britain and home of the internationally celebrated Cambridge Film Festival. Since 1947 generations of students have discovered the wealth of world cinema. Now you too can make most of it and save money.
48. Which of the following is the most famous event held at Cambridge Arts Cinema? A. The Cambridge Film Festival. B. Meetings with filmmakers. C. The preview screening. D. Monthly premieres. 49. If you're a member of Cambridge Arts Cinema, you will enjoy free＿ A. Darkroom Gallery shows B. mailed programmes C. special film events D. film shows 50. How long will the membership for Cambridge Arts Cinema last? A. Four months. B. Eight months. C. Nine months. D. One year. 51．For what purpose is the text written? A. Offering students cheaper tickets． B. Announcing the opening of a premiere. C. Telling the public of the cinema's address. D. Increasing the cinema's membership.
The way we do things round here Some years ago, I was hired by an American bank. I received a letter from the head of the Personnel Department that started, "Dear John, I am quite pleased that you have
decided to join us." That "quite" saddened me. I thought he was saying "we're kind of pleased you decided to join us although I wish we had hired someone else." Then I discovered that in American English "quite" sometimes means "very", while in British English it means "fairly". So the first lesson about working in other countries is to learn the language and by that I don't just mean the words people speak. It is body language, dress, manners, ideas and so on. The way people do things highlights many of the differences we see between cultures 文化） （ ． Some of these differences may be only on the surface-dress, food and hours of work-while others may be deeper and take longer to deal with. Mostly, it is just a question of getting used to the differences and accepting them, like the climate（气候），while getting on with business. Some of the differences may be an improvement. People are more polite; the service is better; you ask for something to be done and it happens without having to ask again. However, other differences can be troubling, like punctuality （准时） If you invite people to ． a party at 7 o'clock your guests will consider it polite to turn up exactly on time in Germany, five minutes early in the American Midwest, an hour early in Japan, 15 minutes afterwards in the UK, up to an hour afterwards in Italy and some time in the evening in Greece. I prefer not to use the word "late" because there is nothing wrong with the times people arrive. It is simply the accepted thing to do in their own country. 52. The author was unhappy as mentioned in Paragraph 1 because he thought______． A. the American bank didn't think much of him B. the American bank might hire another person C. it's difficult to get used to American culture D. it's easy to misunderstand Americans 53．The word "highlights" in Paragraph 2 probably means_____. A. encourages B. helps to narrow C. increases D. draws attention to 54. According to the author, what should we do with most cultural differences? A. Ask the native people for help. B. Understand and accept them. C. Do things in our own way. D. Do in-depth research. 55. When invited to a party the people who are usually punctual are______. A. Italians B. Germans C. Greeks D. the British
"I didn't hear them call my name," explained Shelley Hennig to Active Teens (AT) as she talked about that exciting moment on national television when she won the honor of Miss Teen USA 2004. "Are you ready?" is what she heard. Then she said, "I shook my head no,
and then they said ?yes? and it was announced again." It was four days after that life changing moment for the seventeen-year-old high school student from Destrehan, Louisiana----she was still on cloud nine． "I was so shocked! I never believed that it could actually really happen." Present in the audience（观众）that day were: her mother and father, older brother, her friends, and her dance teacher. Understanding why members of her family and her friends would be there, AT asked why her dance teacher had traveled so far to see her compete（比赛）．"She's always been my role model．I've danced with her since I was six. She's been through so many difficulties and came through them all. I've learned to get over bad life's experiences and learned how to move on because of her." One of those bad life's experiences for Shelley happened three years ago when her brother Brad was killed in a drunk driving accident. He was 18. She found writing helped her get through the rough days. She said, "I write a lot about my brother. I write a lot, a lot, a lot...” As Miss Louisiana Teen, she traveled around the state speaking to teens （青少年） about the dangers of drinking and driving. In her role as Miss Teen USA, Sheiley will continue to speak to youth about safe driving, in addition to many other things to help the youth. When AT asked Miss Teen USA if she had any advice for our readers, she said, "Don't let anyone change you. Hang out with people that make you feel good about yourself. That way, it is easy to be yourself." 56.What do the words “on cloud nine” in Paragraph 2 probably mean? A. frightened B. troubled C. very happy D. very angry 57.Shelley takes her dance teachers as a role medel mainly because she is . A. determined B. friendly C. strict D. experienced 58.How many children did the Hennigs have according to the text? A. 1. B. 2. C. 3. D. 4. 59.What did Shelley often do after she became Miss Louisiana Teen? A. She visited drunken drivers. B. She gave dance performance. C. She made speeches on safe driving. D. She helped other teens with their studies. 60.What suggestion does Shelley give to the teens? A. Be yourself with the support of friends. B．Meet friends whenever possible. C. Go easy on yourself and others. D. Have a good role model. 第二节 根据对话内容，从对话后的选项中选出能填入空白处的最佳选项，并在答题 卡上将该项涂黑。选项中有两项为多余选项。 ---Excuse me, have you been waiting long? ----About ten minutes.
---61 ------Not while I?ve been standing here. I?m waiting for the number seven myself. ------Good. Hot today, isn?t it? ----Yes, it is 62 ------Me too. This is unusual for March I don?t remember it ever being so hot and dry in March before. -----You?re from Florida then. ------Not really. 63 ------My mother and I have just moved here from Indiana. ------Pretty cold in Indiana, isn?t it? ------Yes.That?s why we moved. But we didn?t know that it would be so hot here.We should have gone to California. 64 . ------No. It?s always a little late. Do you have the time? My watch has stopped working. ----- 65 ------Don?t worry. It never comes exactly on the half hour like it should. A. B. C. D. E. R. G. I wish that it would rain and cool of Do you think that we've missed the bus? No, it is always quite cool here in summer. It is twenty to one by my watch, but it is a little fast. Did you notice whether the number seven bus has gone by? I was born in New York, but I've lived here for ten years now. I have been waiting here for half an hour and still haven't seen the bus.
第三部分 写作（共三节，满分 55 分） 第一节 单词拼写（共 10 小题；每小题 1 分，满分 10 分） 根据下列句子及所给汉语注释，在答题卡上相应题号的横线上写出空缺处各单词的正 确形式。（每空只写一词） 66. We're taking our vacation in______（七月）． 67. You can get even better deals if you are prepared to＿（讨价还价）． 68. The cards had been________（卡住）through the letterbox. 69. Smith went to Chicago for________（技术）training. 70. Bob is six feet in________（身高）． 71．You'll______（逐渐）get better at it-----it's just a question of practice. 72. He put the rubbish into the_______（塑料）bag and took it downstairs. 73. He＿（道歉）publicly for his mistake the day before yesterday. 74. Tall people like rooms with high________（天花板）． 75. Eve was cutting the grass, and＿______（同时）Les was planting roses. 第二节短文改错（共 10 小题；每小题 1.5 分，满分 15 分） 66._____ 67._____ 68. _____ 69._____ 70._____ 71______ 72_____ 73______ 74.______ 75____
此题要求改正所给短文中的错误。对标有题号的每一行作出判断：如无错误，在答题 卡该行右边横线上画一个勾（J）；如有错误（每行只有一个错误），则按下列情况改正： 此行多一个词：在答题卡短文上把多余的词用斜线（＼）划掉，在答题卡该行右边横 线上写出该词，并也用斜线划掉。 此行缺一个词：在答题卡短文的缺词处加一个漏字符号（八），并在答题卡该行右边横 线上写出该加的词。 此行错一个词：在答题卡短文错的词下划一横线，并在答题卡该行右边横线上写出改 正后的词。注意：原行没有错的不要改。 Dear George, It's been a week after we left your family and we are now back home. Thank you very much for showing them around your city and providing us for the wonderful meals. After we said goodbye to you, we went to Washington D.C., where we stayed for three days. My brother was so much fond of the museums there that he begged my parents to staying another couple of day. However, my father had to return to work on Monday so we fly back last Saturday afternoon. It was really a nice experience. If you'd like to make trip to our city some day, I will be better than happy to be your guide. Yours, Mike 76._______ 77.______ 78._______ 79._______ 80._______ 81．________ 82.________ 83．________ 84._______ 85._______
2011 年普通高等学校招生全国统一考试 (英语答案)（高#考@资%源+网）
第一部分 1-5 BCDAC 6-10 CDCAB 11-15 DABBC 16-20 DADAB 21-25 ADCBD 26-30 CACBC 31-35 BCADD 36-40 BADBA 第二部分 第一节 66.July 67. bargain 68. stuck 69. technical 70. height 71. gradually 72. plastic 73. apologized 74.celling 75.meanwhile/meantime 第二节 76. after---since 77.them---us 78. for---with 79.正确 80.去掉 much 81.staying---stay 82.day---days 83.fly---flew 84.trip 前 a 85.better---more
选择题部分（共 80 分）
第一部分 英语知识运用（共两节，满分 30 分） 第一节：单项填空（共 20 小题；每小题 0.5 分,满分 10 分） 从 A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡上将该项涂黑。 1．—I’m sorry I didn’t make it to your party last night. — . I know you’re busy these days. A．Of course B．No kidding C．That’s all right D．Don’t mention it 2．Experts think that recently discovered painting may be Picasso. A．the; 不填 B．a; the C．a; 不填 D．the; a 3．Bats are surprisingly long-lived creatures, some a life span of around 20 years. A．having B．had C．have D．to have 4．One Friday, we were packing to leave for a weekend away my daughter heard cries for help. A．after B．while C．since D．when 5．I always wanted to do the job which I’d been trained . A．on B．for C．by D．of 6．The school isn’t the one I really wanted to go to, but I suppose I’ll just have to it. A．make the best of B．get away from C．keep an eye on D．catch up with 7．Since people are fond of humor, it is as welcome in conversation as else. A．anything B．something C．anywhere D．somewhere 8．English is a language shared by several diverse cultures, each of uses it somewhat differently. A．which B．what 9．The professor cold tell by the word of his lecture. A．cold 10．A bank is the place C．them D．those look in Maria’s eyes that the didn’t understand a single
B．blank C．innocent D．fresh they lend you an umbrella in fair weather and ask for it back
when it begins to rain. A．when B．that C．where D．there 11．—How’s your new babysitter? —We ask for a better one. All our kids love her so much. A．should B．might C．mustn’t D．couldn’t 12．He decided that he would drive all the way home instead of at a hotel for the night. A．putting down B．putting off C．putting on D．putting up 13．I’ve been writing this report for the last two weeks, but it has to be handed in tomorrow.
A．finally B．immediately C．occasionally 14．Even the best writers sometimes find themselves for words. A．lose B．lost C．to lose 15．The manager was worried about the press conference his assistant
D．certainly D．having lost in his place but,
luckily, everything was going on smoothly. A．gave B．gives C．was giving D．had given 16．My schedule is very right now, but I’ll try to fit you in. A．tight B．short C．regular D．flexible 17．—Can I come and have a look at your new house? —Yes, ! A．with pleasure B．I like it C．I quite agree D．by all means 18．Anyway, I can’t cheat him—it’s against all my . A．emotions B．principles C．regulations D．opinions 19．If they win the final tonight, the team are going to tour around the city by their enthusiastic supporters. A．being cheered B．be cheered C．to be cheered D．were cheered 20．—I don’t think I’ll be able to go mountain-climbing tomorrow. — ? A．And how B．How come C．How’s it going D．How about it 第二节：完形填空（共 20 小题；每小题 1 分，满分 20 分） 阅读下面短文，掌握其大意，然后从 21~40 各题所给的四个选项（A、B、C、D）中， 选出最 佳选项，并在答题纸上将选项标号涂黑。 Although I love my life, it hasn’t been a lot of fun as I’ve been ill for 28 years． Music has always been a great love of mine and , in my 20s, when my 21 was more manageable , I 22 ten years as a professional singer in restaurants, playing and singing folk songs． 23 that was years ago and times have changed. 24 I live with mother on a country farm． Two years ago, I decided that I would need to have some kind of extra work to 25 my disability pension （残疾抚恤金） 26 I needed to sleep in the afternoons , I was limited in my ． 27 ． I decided that I would consider 28 to singing in restaurants． My family are all musicians , so I was 29 when I went into our local music store. I explained that I wanted to sing again but using recorded karaoke music. I knew that discs were very expensive and I really didn’t have a lot of 30 to get started. And 31 you find only three to four songs out of ten on a disc that you can 32 use ． When I told the owner of the shop about my 33 , he gave me a long, thoughtful 34 ”. “This means a lot to you, doesn’t it?” he said. “Come with me.” He led me 35 the crowded shop and to bench with a large professional karaoke box on it. He placed his large hand 36 on his treasure and said．”I have 800 karaoke songs in here . You can take your 37 and I’ II record them for you.That should get you started．” I 38 ．Thanking him , I made a time with him to listen to all the songs and choose 39 that I could sing．I have come full circle with his help． His 40 still warms my heart and makes me do just that bit extra, when I have the chance．
21．A．loneliness 22．A．set 23．A．Gladly 24．A．Now 25．A．add up to of 26．A．If 27．A．movement 28．A．reaching out 29．A．recognized 30．A．money 31．A．thus 32．A．actually 33．A．job 34．A．face 35．A．over 36．A．unhappily 37．A．pick 38．A．had to cry
B．sadness B．enjoyed B．Eventually B．Then B．make up for B．As B．condition B．living up B．interviewed B．time B．once B．hardly B．family B．view B．along B．livingly B．turn B．ought to cry
C．tiredness C．kept C．Unfortunately C．Sometime C．get rid of C．Though C．choices C．getting on C．found C．energy C．seldom C．nearly C．idea C．look C．towards C．pitifully C．role C．should have cried
D．sickness D．shared D．Surprisingly D．Meanwhile D．take advantage D．Before D．positions D．going back D．invited D．knowledge D．often D．formerly D．offer D．sight D．through D．gratefully D．step D．could have
cried 39．A．more B．the ones C．few D．the rest 40．A．courage B．devotion C．kindness D．trust 第二部分：阅读理解（第一节 20 小题，第二节 5 小题；每小题 2 分，满分 50 分） 第一节：阅读下列材料，从每题所给的四个选项（A、B、C 和 D）中，选出最佳选项，并 在答题纸 上将该选项标号涂黑。 One evening in February 2007, a student named Paula Ceely brought her car to a stop on a remote road in Wales. She got out to open a metal gate that blocked her path．That’s when she heard the whistle sounded by the driver of a train. Her Renault Clio was parked across a railway line. Seconds Inter, she watched the train drag her car almost a kilometer down the railway tracks. Ceely’s near miss made the news because she blamed it on her GPS device （导航仪）. She had never driven the route before. It was dark and raining heavily. Ceely was relying on her GPS, but it made no mention of the crossing. “I put my complete trust in the device and it led me right into the path of a speeding train,” she told the BBC. Who is to blame here? Rick Stevenson, who tells Ceely’s story in his book When Machines Fail Us, points the finger at the limitations of technology. We put faith in digital devices, he says, but our digital helpers are too often not up to the job. They are filled with small problems. And it’s not just GPS devices; Stevenson takes us on a tour of digital disasters involving everyting from mobile phones to wireless keyboards. The problem with his argument in the book is that it’s not clear why he only focuses on digital technology, while there may be a number of other possible causes. A map-maker might have left the crossing off a paper map. Maybe we should blame Ceely for not paying attention. Perhaps the railway authorities are at fault for poor signalling system. Or maybe someone has studied the relative dangers and worked out that there really is something specific wrong with the
GPS equipment. But Stevenson doesn’t say. It’s a problem that runs through the book. In a section on cars, Stevenson gives an of the advanced techniques that criminals use to defeat computer-based locking systems for cars. He offers two independent sets of figures on car theft; both show a small rise in some parts of the country. He says that once again not all new locks have proved reliable. Perhaps, but maybe it’s also due to the shortage of policemen on the streets. Or changing social circumstances. Or some combination of these factors. The game between humans and their smart devices in amusing and complex .It is shaped by economics and psychology and the culture we live in. Somewhere in the mix of those forces there may be a way for a wiser use of technology. If there is such a way, it should involve more than just an awareness of the shortcomings of our machines. After all, we have lived with them for thousands of years. They have probably been fooling us for just as long. 41．What did Paula Ceely think was the cause of her accident？ A．She was not familiar with the road． B．It was dark and raining heavily then． C．The railway workers failed to give the signal． D．Her GPS device didn’t tell her about the crossing． 42．The phrase “near miss” （Paragraph 2）can best be replaced by______． A．close hit B．heavy loss C．narrow escape D．big mistake 43．Which of the following would Rick Stevenson most probably agree with? A．Modern technology is what we can’t live without B．Digital technology often falls short of our expectation C．Digital devices are more reliable than they used to be． D．GPS error is not the only cause for Ceely’s accident． 44．In the writer’s opinion, Stevenson’s argument is _______． A．one-sided B．reasonable C．puzzling D．well-based 45．What is the real concern of the writer of this article? A．The major causes of traffic accidents and car thefts． B．The relationship between human and technology． C．The shortcomings of digital devices we use． D．The human unawareness of technical problems． B Below is a page adapted from an English dictionary. Important words to learn: Essential Improver Advanced pump/p?mp/ ? noun[c]DEVICE→1 a piece of equipment which is used to cause liquid, air or gas to move from one place to another: a water/bicycle/fuel pump ○ a UK petrol/us gas pump SHOE → 2[USUALLY PLURAL]US(UK court shoe)a type of plain shoe with a raised HEEL and no way of fastening it to the foot which is worn by women 3[USUALLY PLURAL ]a type of fist shoe, like a BALLET dancer’s shoe, which is worn by women 4[USUALLY PLURAL] UK a flat shoe made of heavy cloth, which is worn by children for doing sports ? verb LIOUID/GAS→1 [T USUALLY+ADV/PREP] to force liquid or gas to move somewhere:
Our latest machine can pump a hundred gallons a minute, ○ The new wine is pumped into storage tanks. ○ The heart pumps blood through the arteries/round the body. INFORMATION→2[T] INFORMAL to keep asking someone for information, especially in a way that is not direct: She was pumping me for details of the new project. ? idioms pump sb?s hand to SHAKE someone’s hand(=hold their hand and move it up and down, especially in order to greet them)·pump iron INFORMAL to lift heavy weights for exercise: These days both men and women pump iron far fitness. ? phrasal verbs pump sth into sth to spend a lot of money trying to make something operate successfully: They had been pumping money into the business for some years without seeing any results. Pump sth out[M]REMOVE→1 to remove water or other liquid from something using a pump: We took turns pumping out the boat. PRODUCE→2 INFORMAL DISAPPROVING to produce words or loud music in a way that is repeated, forceful and continuous: The government keeps pumping out the same old propaganda. ○ The car radio was pumping out music with a heavy beat. Pump out sth If someone’s stomach is pumped out, a poisonous substance is removed from it by being-sucked through a tube: She had to go to hospital to have her stomach pumped out. Pump sth up [M] INFORMAL to make someone feel more confident or excited: He was offering them advice and trying to pump them up. ○[R]The players were pumping themselves up by singing the national anthem, before the game. Pump sth up[M] 1 to fill something with air using a pump: Have you pumped up the balloons yet? ○ I must pump the tyres up on my bike. 2 INFORMAL to increase something by a large amount: The US was able to pump up exports. ○ Let’s pump up the volume a bit! Pump-action /p?mp. ?k. ?’n/ adjective[BEFORE NOUN] describes a device which operates by forcing song, especially air, in or out of a closed space or container: a pump-action shotgun ○ a pump-action toilet Pump, priming noun [u] SPEGAUZED the activity of helping a business, programme, economy, etc. to develop by giving it money: The government is awarding small, pump-priming grants to single mothers who are starting their own businesses. Pun /p?n/ ? noun [c] a humorous use of a word or phrase which has several meanings or which sounds like another word: She made a couple of dreadful puns. ○ This is a well-known joke based on a pun: “What’s black and white and red (=read) all over?” “A newspaper.” ? verb  (-nn-) to make a pun Punch /p?nt?/ ? noun HIT → 1 [c] a forceful hit with a FIST (=closed hand): She gave him a punch UK on/us in the nose. EFFECT → 2 [u] the power to be interesting and have a strong effect on people: I felt the performance/speech/presentation lacked punch. DRANK → 3 [CORU] a cold or hot drink made by mixing fruit juices, pieces of fruit and often wine or other alcoholic drinks TOOL → 4 [c] a piece of equipment which cuts holes in a material by pushing a piece of metal through it: a ticket punch ○ Have you seen the hole punch anywhere? ? verb(T) HIT → 1 to hit someone or something with your FIST (=closed hand); He punched him in the stomach. 2 MALY US to hit with your fingers the buttons on a telephone or the keys on a keyboard USE TOOL → 3 to make a hole in something with a special piece of
equipment: I was just punching holes in some sheets of paper. ○ This belt’s too big. I’ll have to punch an extra hole in it. ? idioms punch sb?s lights out INFORMAL to hit someone repeatedly very hard·punch the clock us to put a card into a special machine to record the times you arrive at and leave work: After 17 years of punching the clock, he just disappeared one morning and was never heard from again. 46．What does the word“pump”mean in “He ran in every five minutes to pump me about the case”? A．Talk with B．ask for information． C．Listen to D．Provide with evidence 47．When Sally says“The TV program kept pumping out commercials”,she may be______． A．excited B．interested C．annoyed D．annoyed 48． What will the government most probably provide if it is engaged in a pump-priming program? A．Suns of money. B．Raw materials C．informative and significant D．interesting and powerful 49． When Sylvia says “His speech was OK but it had no real punch” ,she thinks it was not_____． A．fluent and impressive B．logical and moving C．informative and significant D．interesting and powerful C In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achiever in order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those trended badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaint are handled fairly will stay loyal. New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Interment. For example, many companies now have to invest 投资） lot of money in information technology and staff training in order to cope with the （ a “phone rage” —caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods. “Many people do not like talking to machines,” says Dr. Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instaw and good relationship with them. the aim is to make the customer feel they know your and that you can trust them—the sort of comfortable feelings people have during face-to –face chats with their local branch manager.” Recommended ways of creating custocner delight include; under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints. Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology
and an explanation of they the service did not meet usual standards with empathy(for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever famines suggests best meets the case). Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Ariways staff, a winning telephone style is considered vital in handing the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment. 50．We can learn from Paragraph 2that _______________． A．complaining customers are hard to satisfy B．unsatisfied customers receive better service C．satisfied customers catch more attention D．well-treated customers promote business
51．The writer mentions “phone rage”（Paragraph 3）to show that _____________． A．customers often use phones to express their anger B．people still prefer to buy goods online C．customer care becomes more demanding D．customers rely on their phones to obtain services 52．What does the writer recommend to create customer delight? A．Calling customers regular B．Gibing a “thank you “note． C．Delivering a quicker service. D．Promising more gifts. 53．If a manager should show his empathy （Paragraph 6）,what would be probably say? A． “I know how upset you must be．” B． “I appreciate your understanding．” C． “I’m sorry for the delay．” D． “I know it’s our fault．” 54．Customer delight is important for airlines because _______________． A．their telephone style remains unchanged B．they are more likely to meet with complaints C．the services cost them a lot of money D．the policies can be applied to their staff
55．Which of the following is conveyed in this article? A．Face-to –face service creates comfortable feelings among customers． B．Companies that promise more will naturally attract more customer． C．A company should promise less but do more in a competitive market． D．Customer delight is more important for air lines then for banks． D It was Saturday. As always, it was busy one for “Six days shall you labor and do all your work” was taken seriously back then. Outside, Father and Mr. Patrick next door were busy chopping firewood. Inside their own houses, Mother and Mrs. Patrick were engaged in spring cleaning. Somehow the boys had slipped away to the back lot with their kites. Now, even at the risk of having Brother caught to beat carpets, they had sent him to the kitchen for more string（线）. It seemed there was no limit to the heights to which kites would fly today. My mother looked at the sitting room, its furniture disordered for a thorough sweeping. Again she cast a lock toward the window. “Come on, girls! Let’s take string to the boys and watch them fly the kites a minute.” On the way we met Mrs. Patrick, laughing guiltily as if she were doing something wrong, together with her girls. There never was such a day for flying kites! We played all our fresh string into the boys kites and they went up higher and higher. We could hardly distinguish the orange-colored spots of the kites. Now and then we slowly pulled one kite back, watching it dancing up and down it the wind, and finally bringing it down to earth, just for joy of sending it up again. Even our fathers dropped their tools and joined us. Our mothers took their turn, laughing like schoolgirls. I think we were all beside ourselves. Parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies. “Perhaps it’s like this in the kingdom of heaven,” I thought confusedly. It was growing dark before we all walked sleepily back to the houses. I suppose we had some sort of supper. I suppose there must have been a surface tidying-up, for the house on Sunday looked clean and orderly enough. The strange thing was, we didn’t mention that day afterward. I felt a little embarrassed. Surely none of the other had been as excited as I. I locked the memory up in that deepest part of me where we keep “the things that cannot be and yet they are.” The years went on, then one day I was hurrying about my kitchen in a city apartment, trying to get some work out of the way while my three-year-old insistently cried her desire to “go park, see duck.” “I can’t go!” I said. “I have this and this to do, and when I’m through I’ll be too tired to walk that far.” My mother, who was visiting us, looked up from the peas she was shelling. “It’s a wonderful day,” she offered, “really warm, yet there’s a fine breeze. Do you remember that day we flew kites?” I stopped in my dash between stove and sink. The locked door flew open and with it a rush of memories. “Come on”, I told my little girl. “You’re right, it’s too good a day to miss.” Another decade passed. We were in the aftermath（余波）of a great war. All evening we had been asking our returned soldier, the youngest Patrick Boy, about his experiences as a prisoner of war. He had talked freely, but now for a long time he had been silent. What was he thinking of —
what dark and horrible things? “Say!” A smile slipped out from his lips. “Do you remember—no, of course you wouldn’t. It probably didn’t make the impression on you as it did on me.” I hardly dared speak. “Remember what?” “I used to think of that day a lot in POW camp（战俘营）,when things weren’t too good. Do you remember the day we flew the kites?” 56．Mrs. Patrick was laughing guiltily because she thought________. A．she was too old to fly kites B．her husband would make fun of her C．she should have been doing her housework then D．her girls weren’t supposed to play the boys’ game 57．By “we were all beside ourselves”, the writer means that they all ________. A．felt confused B．went wild with joy C．looked on D．forgot their fights 58．What did the writer think after the kite flying ? A．The boys must have had more fun than the girls. B．They should have finished their work before playing. C．Her parents should spend more time with them. D．All the others must have forgotten that day. 59．Why did the writer finally agree to take her little girl for an outing ? A．She suddenly remembered her duty as mother. B．She was reminded of the day they flew kits. C．She had finished her work I the kitchen. D．She thought it was a great day to play outside.
60．The youngest Patrick boy is mentioned to show that ________. A．the writer was not alone in treasuring her fond memories. B．his experience in POW camp threw a shadow over his life C．childhood friendship means so much to the writer D．people like him really changed a lot after the war 第二节：下面文章中有 5 处（第 61~65 题）需要添加小标题。请从以下选项（A、B、C、D、 E 和 F） 中选出符合各段意思的小标题， 并在答题纸上将相应选项的标号涂黑。 选项中有一项是多余 选项。 A．Leadership B．Conflict Solving C．Open Communication D．Respect to All Team Members E．Measuring Progress against Goals
F．Common Coals with Challenging Target Team Building Means More Than Throwing a Few People Together “Teamworking” is found every where within just about every organization．You can’t get away from “teams” that are supposed to be able to create some thing that is greater that the surn of in parts. Or so the theory goes. There are five measures that need to be taken before you can get the most out of a team; 61．_______ There must be a clear reason for the team to exist. And all the members should realize the value and significance of what they are going to do. What they are hoping to achieve should be something achievable but at the same time tough and inspiring enough to attract the members and keep their motivation alive. What is more, they should also be well prepared for the possible difficulties they may come across in the process. 62．______ Team members must be able to express their opinions freely without fear of being criticized, and they have the feeling that their suggestions will be taken seriously. This is an important point because the team may need to resolve some complex or thorny issues. For example, it may discuss a sensitive topic. Should they keep their conclusion within the team or share it with other employees? This is an issue in itself that all the members should agree on and frank, discussion is required. 63．_______ It is easy to think that a junior team member may have less to contribute than more experienced ones. This is not only demoralizing or discouraging, it also makes no sense—people that have nothing to contribute should not have been selected for the team in the first place. Since they have become members of your team, you need to make sure that each of them has an opportunity to add his or her thoughts to discussions. 64．________ Disagreements are natural and, in fact, debate and discussion should be encouraged. A team made up only of “yes men” can make disastrous decisions that few people honestly agreed with in the first place. Consequently, there should be rules on how lengthy disagreements should be handled. For example, team meetings may not be the most appropriate place for a discussion that involves only two people, so “under-the-table” method may be effective. 65______ Most high-perforning teams are well organized. A good organizer should be able to play to individuals’ strenghts and help them overcome their weaknesses. It should be someone who can act as a pronoter and a constant reminder of what the team needs to achieve. He must ,abouve all, be siklled in sharing responsibility and setting tasks to others, coaching them to achieve tasks, and providing constructive feedback on how the tasks went. Team building isn’t as simple as just throwing a few people together. It requires much more, but motivating people is most essential. Successful teamworking is not marked by how much progress the team makes toward its goals, but by how confidently each of its members completes his or her assigned tasks with a sense of achievenent and pride.
非选择题部分（共 40 分）
第三部分：写作（共两节，满分 40 分） 第一节：短文改错（共 10 小题；每小题 1 分，满分 10 分） 下面短文中有 10 处语言错误。请在有错误的地方增加、删除或修改某个单词。 增加：在缺词处加一个漏字符号（∧），并在其下面写上该加的词。 删除：把多余的词用斜线（\）划掉。 修改：在错的词下划一横线，并在该词下面写上修改后的词。 注意：1．每处错误及其修改均仅限一词。 2．只允许修改 10 处，多者（从第 11 除起）不计分。 例如： It was very nice to get your invitation to spend ∧weekend with you. Luckily I was The am completely free then, so I’ll to say “yes”, I’ll arrive in Bristol at around 8:00 p.m in Friday on evening. I was playing at my cousin house. Since his family was rich than mine, he had more toys than I did． There was one on particular I’d always wanted． I put into my pocket when he wasn’t looking． I guessed, even at that age, I would never be able to enjoy to playing with the toy or faced my cousin again; I would always know I’d done something wrong． Late on, my aunt drove me home． When she dropped me off, I pulled out the toy slow and gave it back． She knows what had happened, but she thanked me and ever mentioned it again．
第一部分 第一节（10 分，每小题 0.5 分） 1—5 CDADB 6—10 ACABC 11—15 DDCBC 16—20 ADBCB 第二节（20 分，每小题 1 分） 21—25 DBCAB 26—30 BCDAA 31—35 ADACC 36—40 BADBC 第二部分（50 分，每小题 2 分） 41—45 DCBAB 46—50 BCADD 51—55 CCABC 56—60 CBDBA 61—65 FCDBA 第三部分 第一节（10 分，每小题 1 分） I was playing at my cousin house. Since his family was rich than mine, he had more toys than I cousin’s richer did．There was one on particular I’d always wanted． I put ∧ into my pocket when he wasn’t looking． I in it/that guessed, even at that age, I would never be able to enjoy to playing with the toy or faced my cousin again; I face
would always know I’d done something wrong． Late on, my aunt drove me home． When she dropped me Later off, I pulled out the toy slow and gave it back． She knows what had happened, but she thanked me and slowly ever mentioned it again． never knew